Ordering Information

Orders are shipped Monday-Friday. If your order is placed before 12pm (PST), your order will likely ship that day. Otherwise, it will ship the following day.

For sure! We’re currently located inside the Chris King factory, in the industrial area of NW Portland. Select “Local Pickup” during checkout and we’ll send you a note to schedule a pickup time.

Not yet, but we’re working on it. Hang tight… We’ll soon be defining a local delivery area and adding that as an option during checkout.

Yes! We currently offer shipping to the United States, Canada, and Mexico, as well as Australia and New Zealand. We ship via UPS, FedEx, DHL, and USPS, country-depending. If you’re located elsewhere and would like to place an order, please reach out and we’ll make arrangements.

If you misordered an item, or your order incurred damage during shipping, please reach out and we’ll get you sorted. We don’t have an automated return system, but we’re happy to take care of returns and refunds individually.

If you navigate to our store, and–under “Out of Stock”–select “Show”, that represents the entire, current Reynolds offering. Our aim is to stock as much of Reynolds’ current offering as we can. If you can’t find what you’re looking for, shoot us a note. We have a lot of old stock on hand and may have what you’re looking for.

For sure! Here you go. See above, however, and note that our pricing matches Reynolds MSRP. You’re not missing any products or price breaks by browsing our site.

We do. We offer a 10% discount on orders of 10+ tubes (any combination). The quantity discount is automatically applied at checkout. If you have a larger order (10+ full tubesets), we’d be happy to put you in touch with Reynolds so that you can order direct and receive wholesale pricing.

Soon! Reynolds titanium is currently distributed by TiCycles here in Portland. We work closely with Dave and his team, and our plan is to transition the titanium sales to Firsthand in the near future. Stay tuned!

Please ask! Reynolds has been making bicycle tubing for well over a century. If you have a need for a tube that is not currently offered, it’s likely that Reynolds can produce it. Depending on the request, a minimum order quantity could be as low as 10 tubes, or as many as 50. Reach out and we’ll work through the process together.