We love bikes. We love teaching. But most of all, we love doing meaningful work alongside good people. If you are interested in joining our small team, we'd love to hear from you.
See below for open positions. For general work inquiries please email sarah@firsthand.bike. If you are a current framebuilder interested in becoming a guest instructor please email chris@firsthand.bike.
Open Positions
Customer Service & Fulfillment Coordinator
Schedule: Full-time, 40 hours per week
Compensation: $55,000 annually
Benefits: Flexible PTO; tax-free healthcare stipend
Location: Portland, Oregon
Position Summary
The Customer Experience & Fulfillment Coordinator is responsible for the day-to-day execution and organization of customer service, order fulfillment, shipping, receiving, inventory, and supply shop operations.
This role plays an important part in the entire customer experience. From helping customers identify and purchase the right products to ensuring their orders are fulfilled accurately and efficiently.
The ideal person for this role is highly organized, detail-oriented, comfortable working with systems, and enjoys helping customers. They should be equally comfortable answering a customer question, packing an order, receiving inventory, and working within Shopify and related systems.
Program Manager
Schedule: 32 hours per week
Compensation: $60,000 annual salary
Benefits: Flexible PTO; tax-free healthcare stipend
Location: Portland, Oregon
Position Summary
The Program Manager is responsible for day-to-day execution of classes and the operational systems that support our educational programming.
This role ensures classes run smoothly, efficiently, and professionally while maintaining materials readiness, supporting instructors, managing purchasing and inventory for the classes.
This is a hands-on, detail-oriented role blending class execution, operational coordination, inventory management, and supply operations.
